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OUR GUIDE TO
Returns
If you wish to return an item purchased on Lottusse.com, you have 30 days from the date of receipt of your order to do so free of charge. Personalized or made-to-order purchases cannot be exchanged or returned, except in the case of a manufacturing defect or an error on our part, in accordance with current legislation.
Items must retain all tags and be in perfect condition.
Returns can be made online and at Lottusse physical stores, excluding Outlets and El Corte Inglés points of sale.
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Step by step guide
Step 1
Log in and go to âMy ordersâ
Step 2
Select the items you wish to return and click on the âRequest returnâ button
Step 3
Choose the reason and click on âConfirm return.â You will be contacted by our Customer Services team who will inform you of the next steps to take.
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Any queries?