If you wish to return an item that you purchased from Lottusse.com, you have 30 days from your order’s shipping date to do so free of charge.
Items must be returned in perfect condition with all their original labels.
Returns can be made on the web, physical Lottusse stores, excluding Outlets and El Corte Inglés points of sale.
Step by step guide
Step 1
Log in and go to ‘My orders’
Step 2
Select the items you wish to return and click on the ‘Request return’ button
Step 3
Choose the reason and click on ‘Confirm return.’ You will be contacted by our Customer Services team who will inform you of the next steps to take.
Any queries?