Exchanges and Returns

Exchanges

The period for making an exchange is 30 calendar days from the order's receipt date, provided it is not a tailor-made product.

For size, colour or model exchanges, please take into account that you will have to return the item and make a new purchase.

Returns

The period for making a return is 30 calendar days from the order's receipt date, provided it is not a tailor-made product.

Please take into account that in order for your return to be accepted, the product must be in perfect condition, with its original packaging and must not have been used.

Please request collection of the product through your user account and we will be responsible for picking up your order at no additional cost.

For more information, please consult our changes and returns policy here.

Lottusse wants you to know that…

All items offered on our website are a selection of Lottusse's models and comply with the same quality and guarantee requirements (2 years) of any Lottusse establishment.

Our packaging is specially designed for your purchase to arrive in perfect condition and all items, with no exceptions, are prepared with the utmost attention and care by our staff.